Changes / Cancellations
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Refund Procedures
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Cancellation / Changes (Modification of Reservation)
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Can changes/cancellations be made to reservations?
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When does the cancellation penalty apply? And when is the latest possible cancellation date?
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I booked an air ticket but my credit card has not been debited. Will there be a cancellation fee?
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I have purchased tickets for more than one person, is it possible to make a cancellation for only one person?
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Can I add more people to an existing booking?
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My schedules have changed and I can no longer travel on the day my flight was booked on. Can another person travel instead as a substitute?
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Can I make changes/amendments to my passport details?
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Can I rectify the gender if it was incorrectly entered?
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Can I make changes to my name if there is a misspelling?
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What happens if there is a flight cancellation by the airlines?