CANCELLATION BEFORE PAYMENT
For cancellations before payments, please access My Page or My Reservation(s) to cancel your reservation(s).
Cancellation fees do not apply for all cancellations before payment.
Procedures for Accessing My Page / My Reservation(s)
CANCELLATION AFTER PAYMENT
Cancellation fees will apply from the moment payment has been made, regardless of the booking date or departure date. If you wish to cancel after payment, please contact us by phone or email.
Please ensure that you reach out to us here at least three business days prior to the departure date (excluding weekends and public holidays).
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CANCELLATION FEES
Cancellation fees will apply for all cancellations, irrespective of the departure date or the timing of the payment.
The amount to be refunded will be issued after the deduction of all applicable cancellation and administrative fees.
* All handling and administrative fees incurred at the time of reservation process are non-refundable along with the cancellation fees outlined below
(Refunds will be processed after deducting these fees along with the cancellation fee)
| TIMING OF CANCELLATION PROCEDURE | MANDATED CANCELLATION FEES |
|---|---|
| Cancellation Before Payment | Not Applicable |
| Cancellation Prior to Scheduled Flight Departure |
The following cancellation fees apply (Both 1 and 2)
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| Cancellation After Flight Departure | Cancellations or Refunds are NOT Allowed |
(※1)
- If a partial refund of fees, taxes, or other charges is applicable, the refund amount will be issued after deducting the skyticket cancellation handling fee of JPY 5,000.
- If the skyticket cancellation handling fee of JPY 5,000 exceeds the refundable amount, no refund will be provided.
- Please note that we are unable to provide the exact refund amount at the time of cancellation. Thank you for your understanding.
| AIRLINES WITH NON-CANCELABLE / NON-REFUNDABLE POLICIES | |
|---|---|
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For the airlines listed below, cancellations and refunds are not permitted under any circumstances, regardless of the fare type (including all fees and taxes). If you wish to cancel, please forfeit your reservation. In such cases, no cancellation procedure is required. ※Please note that even for airlines not listed below, there may be fares where 100% of the airfare is charged as a cancellation fee and no refund is provided. | |
| AirAsia | Jetstar (Excluding certain fare types) |
| Thai AirAsia X | Peach Aviation |
| Zipair | Tigerair Taiwan |
| VietJet Air | HK Express |
| Scoot | Spring Airlines |
| Cebu Pacific | Spring Airlines Japan |
| Nok Air | SpiceJet |
| Go Air | FlyBig |
| IndiGo | Star Air |
| Spirit Airlines | Greater Bay Airlines |
| Akasa Air | Air Astra |
REFUND PROCEDURE
Refund methods and timing vary depending on the payment method.
Information pertaining to Refund Procedures.
CHANGES TO RESERVATION
Changes to passenger information, flight reservations or other reservation details are strictly not allowed.
Kindly annul the existing reservation and proceed to create a new reservation with the correct details.
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