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【International Flights】 Cancellation / Changes

 

CANCELLATION BEFORE PAYMENT CANCELLATION AFTER PAYMENT CANCELLATION FEES
REFUND PROCEDURE CHANGES TO RESERVATION

Refunds for Cancelled Flights

 

CANCELLATION BEFORE PAYMENT

For cancellations before payments, please access My Page or My Reservation(s) to cancel your reservation(s).
Cancellation fees do not apply for all cancellations before payment.

Procedures for Accessing My Page / My Reservation(s)

 

CANCELLATION AFTER PAYMENT

Cancellation fees will apply from the moment payment has been made, regardless of the booking date or departure date. If you wish to cancel after payment, please contact us by phone or email.

Please ensure that you reach out to us here at least three business days prior to the departure date (excluding weekends and public holidays).

  • If you contact us by email to request a cancellation outside of skyticket’s business hours (weekdays 10:00 AM–6:00 PM), your request will be processed on the next business day.
  • If a cancellation occurs on the day of departure (immediately prior to departure), we kindly ask that you contact the airline directly and complete the cancellation procedure yourself.

  • If you contact the airline directly and complete the cancellation procedure, please notify skyticket by the next business day. Please note that if we do not receive your notification, we will be unable to proceed with the refund process.

  • If you do not contact the airline and fail to board, it will be treated as a no-show cancellation, and the airline may charge additional fees.

  • For round-trip or multi-city tickets, it is not possible to cancel only a portion of the itinerary in advance. If any segment is not used, all subsequent segments may be automatically canceled by the airline. If you do not use part of your itinerary, no refund will be provided for the unused or automatically canceled segments, and the airline may charge the difference compared to the standard fare.

  • Depending on the fare selected, partial cancellation for some passengers may not be permitted, or a 100% cancellation fee may apply from the time of purchase, making the ticket non-refundable. For more details, please refer here.

 

CANCELLATION FEES

Cancellation fees will apply for all cancellations, irrespective of the departure date or the timing of the payment.
The amount to be refunded will be issued after the deduction of all applicable cancellation and administrative fees.
 

* All handling and administrative fees incurred at the time of reservation process are non-refundable along with the cancellation fees outlined below
(Refunds will be processed after deducting these fees along with the cancellation fee)
 

TIMING OF CANCELLATION PROCEDURE MANDATED CANCELLATION FEES
Cancellation Before Payment Not Applicable
Cancellation Prior to Scheduled Flight Departure

The following cancellation fees apply (Both 1 and 2)
 

  1. Airlines Cancellation Fee
    Note: In some cases, 100% of the airfare may be charged as a cancellation fee.
    There are also non-refundable fares. (※1）
  2. skyticket Cancellation Processing Fee JPY5,000
Cancellation After Flight Departure Cancellations or Refunds are NOT Allowed

（※1）

  • If a partial refund of fees, taxes, or other charges is applicable, the refund amount will be issued after deducting the skyticket cancellation handling fee of JPY 5,000. 
  • If the skyticket cancellation handling fee of JPY 5,000 exceeds the refundable amount, no refund will be provided.
  • Please note that we are unable to provide the exact refund amount at the time of cancellation. Thank you for your understanding.
AIRLINES WITH NON-CANCELABLE / NON-REFUNDABLE POLICIES

For the airlines listed below, cancellations and refunds are not permitted under any circumstances, regardless of the fare type (including all fees and taxes).

If you wish to cancel, please forfeit your reservation. In such cases, no cancellation procedure is required.

※Please note that even for airlines not listed below, there may be fares where 100% of the airfare is charged as a cancellation fee and no refund is provided.

AirAsia Jetstar (Excluding certain fare types)
Thai AirAsia X Peach Aviation
Zipair Tigerair Taiwan
VietJet Air HK Express
Scoot Spring Airlines
Cebu Pacific Spring Airlines Japan
Nok Air SpiceJet
Go Air FlyBig
IndiGo Star Air
Spirit Airlines Greater Bay Airlines
Akasa Air Air Astra

 

REFUND PROCEDURE

Refund methods and timing vary depending on the payment method.
Information pertaining to Refund Procedures.

 

CHANGES TO RESERVATION

Changes to passenger information, flight reservations or other reservation details are strictly not allowed.
Kindly annul the existing reservation and proceed to create a new reservation with the correct details.

  • Cancellations are subject to the standard cancellation policy
  • When partial cancellations cannot be made, please cancel the initial reservation/booking and proceed to create a new reservation

 

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