Frequently Asked Questions

• Troubleshooting for Unreceived E-mails
• Q: Not sure if my reservation was successful.
• Q: I did not receive any e-mails after making my reservation. What should I do?
• Q: Can seat selections be made?
• Q: Can changes be made after payment is made?
• Q: What are the conditions for flight cancellations?

• Refund Procedures Due to the Novel Coronavirus (COVID-19) Pandemic
• What are the available payment methods?
• Can prepaid cards or debit cards be used?
• How many days before the scheduled departure date can reservations be made?
• What are the conditions for payments made on Saturdays, Sundays and Public Holidays?
• Can I make a reservation if my passport application is currently being processed?