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SKYTICKET SERVICES - Unrecognized Billing Statement

Users who receive a credit card statement indicating an amount charged by our Company that they do not remember using or who receive a preliminary statement of charges are requested to check the following prior to contacting us.

1. VERIFY THE BILLING SOURCE ON THE CREDIT CARD STATEMENT

BILLING SOURCE: SKYTICKET / ADVENTURE, INC. ALL OTHER BILLING SOURCES

Usage of credit cards for payment on skyticket will be invoiced as "skyticket" or "Adventure, Inc.".

If the above information aligns with the billing source on the credit card statement, it is likely that a reservation record exists on skyticket.

If the billing source is neither “skyticket" nor "Adventure, Inc.", the invoice cannot be attributed to us.

Kindly check with the billing source indicated in the statement.

2. CHECK SKYTICKET USAGE HISTORY

Please check if the credit card holder or a family member has used any of the skyticket services, including flights or other services provided by skyticket in Japanese.

SKYTICKET PREVIOUS/EXISTING USERS SKYTICKET FIRST-TIME USERS

Reservation details and payment amounts can be verified via e-mails sent to the registered e-mail address of the user or via My Page / My Reservation(s) for each skyticket service.

Please access the above links and check to see if there are any reservations.

In the event that you have never made any bookings on skyticket before or if you are unable find any corresponding records on My Page / My Reservation(s), skyticket will check our booking records to verify if any reservations exist.
CANCELLATION AFTER PAYMENT / REFUND AFTER BOOKING

If no relevant payment history for a past reservation is found, check whether the reservation was canceled or refunded.

There is a possibility that the payment process is occurring as a re-billing for the credit card refund process.
When a refund is processed for a reservation paid by credit card, the following procedures are simultaneously processed:

  • Process of a full refund of the amount paid at the time of reservation
  • Re-Invoice Amount: Total Amount Paid - Amount Refunded

Kindly refer to Refunds to Credit Cards (For Credit Card Transactions) for further information.

3. CHECK WITH SKYTICKET FOR RESERVATION HISTORY

Users may contact skyticket to check our booking records to verify any usage if they are unable to identify the reason for the unrecognized billing statement or are unable to find the corresponding record on My Page / My Reservation(s).

Please contact us via e-mail with the following required information of the individual (family member or friend) who may have used the service.

REQUIRED INFORMATION
  • Name (English Alphabets)
  • Telephone Number
  • E-mail Address
  • Payment Date and Time
  • Payment Amount
  • Reservations cannot be verified based solely on the date and amount of payment
    Ensure to provide us with the above required information prior to making your enquiry
  • skyticket is unable to provide detailed information on credit card statuses due to the confidentiality of the credit card information
  • In the event that the reservation record cannot be retrieved with the user's information, there is a possibility that a third party's information is registered, or that the reservation was fraudulently made
    Should you suspect unauthorized/fraudulent use of your credit card, please contact your credit card company for instructions on how to resolve the issue

 

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