SKYTICKET SERVICES - Refunds to Credit Cards (For Credit Card Transactions) – skyticket Usage / Cancellation / FAQ

Reservations made with credit card payments will be refunded to credit cards used at the time of reservation.

For information regarding the refund status, please check your credit card statement.

CREDIT CARD REFUNDS PROCESS

When a refund is processed for a reservation paid by credit card, the following procedures are simultaneously processed:

Process of a full refund of the amount paid at the time of reservation
Re-Invoice Amount: Total Amount Paid - Amount Refunded

IMPORTANT NOTES

Please note that in the following cases, refunds to your credit card may be processed in multiple transactions. Thank you for your understanding.

For a single reservation:

When two or more flights are canceled
When cancellations are processed in multiple separate transactions

※ Click here for examples of cases where refunds are processed in multiple transactions.

EXAMPLES OF CREDIT CARD REFUNDS

※ The cancellation fees and refund amounts shown below are for illustrative purposes only.
Actual amounts may differ. Thank you for your understanding.

EXAMPLE OF A SINGLE REFUND TRANSACTION

In the case of a round-trip flight ticket with a total price of ¥30,000 (¥20,000 for the outbound flight and ¥10,000 for the return flight), if only the outbound flight is canceled:

Cancellation fee: Outbound flight ¥4,000

Example: If only the outbound flight is canceled, a cancellation fee of ¥4,000 will apply to the outbound flight.
The refund amount will be calculated as follows:
¥20,000 (outbound fare) − ¥4,000 (outbound cancellation fee) = ¥16,000 refund

When the refund is processed:

A refund of the full round-trip amount paid at the time of booking: ¥30,000
A charge of ¥14,000, which is calculated as “Round-trip fare ¥30,000 − Refund amount ¥16,000”

Re-billed amount: ¥14,000 = Outbound cancellation fee + Return flight fare

EXAMPLE OF REFUNDS PROCESSED IN MULTIPLE TRANSACTIONS

In the case of a round-trip flight ticket with a total price of ¥30,000 (¥20,000 for the outbound flight and ¥10,000 for the return flight), if both the outbound and return flights are canceled: Cancellation fees: Outbound flight: ¥4,000
Return flight: ¥6,000

Due to the cancellation of two or more flights, the refund will be processed in two separate transactions.

Example: If both the outbound and return flights are canceled, a total cancellation fee of ¥10,000 will apply
(¥4,000 for the outbound flight and ¥6,000 for the return flight).

①First transaction to refund the outbound flight amount of ¥16,000

A refund of the full round-trip amount paid at the time of booking: ¥30,000
A charge of ¥14,000, calculated as "Round-trip fare ¥30,000 − Outbound refund amount ¥16,000"

Re-billed amount: ¥14,000 = Outbound cancellation fee + Return flight fare

②Second transaction to refund the return flight amount of ¥4,000

A refund of ¥14,000, which was re-billed in the first transaction
(the total of the outbound cancellation fee and the return flight fare)
A charge of ¥10,000, calculated as
“¥14,000 re-billed in the first transaction − ¥4,000 return flight refund”

Re-billed amount: ¥10,000 = Outbound cancellation fee + Return flight cancellation fee

REFUND SCHEDULE

Service Name	Refund Processing Time After Cancellation Is Accepted
Domestic Flight	About 1–2 months
Domestic Tour
Domestic Flight + Hotel
International Flight	About 2–3 months
International Flight + Hotel
Travel Insurance
International Tour	About 1–2 weeks
Domestic & International Hotel	About 1 month
Rental Car
Highway/Express Bus
Ferry
Helicopter

IMPORTANT NOTES REGARDING CREDIT CARD REFUNDS

The processing time depends on the number of cases being handled, so we are unable to provide a specific refund date.
In some cases, your credit card company may contact you to verify the transaction related to the re-billing.
Please note that this is a normal part of the process.
Depending on your card type, the re-billed amount may appear on your statement before the refund is reflected. Once the card company completes their processing, the payment will be refunded separately, so this will not increase your out-of-pocket cost.
For details on how the refund will appear on your statement after skyticket has completed the refund process, please contact the credit card company you used.
Depending on your card’s statement cycle, it may take until the following month for the refund to appear, or it may take several weeks from the date skyticket processes the refund for the cancellation data to be reflected.
If the re-billing cannot be processed due to reasons not related to skyticket, the refund will be made via bank transfer to your account.
In such cases, skyticket will notify you by email to the address you registered.
(Please note that any bank transfer fees will be borne by the customer. See here for details on transfer fees.)

PRECAUTIONS FOR DEBIT/PREPAID CARD REFUNDS

Due to the card company's processing or card specifications, there is a probability that the debit card may be temporarily deducted twice or that the debit card will be deducted again even if it was refunded once.
Kindly wait for the cancellation data to be processed and the duplicate amount will be refunded accordingly.

NAME OF REFUNDER / TRANSFEROR

PAYMENT CURRENCY	REFUNDER'S NAME
Payments in Japanese Yen (JPY)	ADVENTURE
Payments in Other Currencies	SKYTICKET