Submit your cancellation request from My Page (Member Reservations) / My Reservation(s) page (Non-member Reservations) within 7 days of the scheduled departure date.

※Details on Cancellation / Changes

※Cancellation requests via email are not accepted.

skyticket will verify the flight status at the time of cancellation prior to processing your request.
In the event that the flight is confirmed as canceled, the refund will be processed without applying any cancellation fees.

Please note that it may take approximately two weeks from the date of your cancellation request for the refunded amount to be reflected. You may check the refund details on your My Page (for member reservations) or the Reservation Confirmation page (for guest reservations).

Refunds will be processed according to your method of payment. You will receive an email notification once the refund is complete.
For details on the refund procedure and timing, please refer here.
 

※For Jetstar (JJP) tickets, refunds will be issued as flight vouchers. Please see here for more information.

1. Airline Cancellation Fees
2. skyticket Cancellation Handling Fee (2,800 JPY per passenger per flight)

※Please note that skyticket handling fees, administrative fees, phone reservation fees, optional service arrangement fees, and change processing fees are non-refundable.

• If more than 7 days have passed since your scheduled flight date, cancellations and refunds cannot be processed.
• The refund amount displayed on your My Page / Reservation Confirmation Page reflects the standard policy.
  After completing the cancellation process on skyticket, please check the actual refund amount in the refund section.
• Even if you have submitted a cancellation request to the airline, you must also submit a cancellation request through skyticket.
  Refund processing will begin only after your submission.

BOOKINGS OF 2 OR MORE FLIGHTS WITH SOME FLIGHTS CANCELED

If you have a reservation that includes two or more flights and one of the flights is canceled, please note that other flights in the same reservation may, in some cases, be treated in the same manner as the canceled flight.

When submitting a cancellation, we kindly ask that you include all affected flights in the request. Upon submission, skyticket will coordinate with the airline to confirm whether a waiver of cancellation fees can also be applied to the remaining flights.

*Please be advised that, depending on the airline’s regulations, cancellation fee waivers may not be granted for flights that were not officially canceled. We appreciate your understanding.

Japan Airlines (JAL) Flight Transfers

Search for an alternative flight and complete the transfer procedures on skyticket.

Kindly contact skyticket Call Center during our operation hours.
SKYTICKET SERVICES - Contact Information

Peach Aviation (APJ) Flight Transfers

Flight transfers can be made via the Manage Booking page on the official website of Peach Aviation.
Follow the on-screen instructions to select your preferred alternative flight(s).

If you are unable to access the website of Peach Aviation, please contact skyticket to request for your alternative flight(s).

Kindly contact skyticket Call Center during our operation hours.
SKYTICKET SERVICES - Contact Information

Transfers for Flights Operated by Airlines Other than Japan Airlines and Peach Aviation

Transfers can be requested via the official websites of the airlines or at their call centers.
For detailed information, please access the official website or contact the call center of each airline to complete your flight transfer procedures.
Airlines Contact Information

• Even if you complete a flight change procedure, the information on skyticket will not be updated automatically.
  After the procedure, please manage your reservation personally.
• If you submit a cancellation request after completing the flight change, the standard cancellation fees will apply.
  Please note that cancellation fee waivers cannot be provided.