A: If the flight you are booked on is canceled, you can choose either of the options below.
- Cancellation and refund with waiver of airline cancellation fees and skyticket cancellation processing fee
- Transfer to an alternative flight of the same carrier on the same route without additional fees
REQUEST FOR CANCELLATION AND REFUND
Submit your cancellation request from My Page (Member Reservations) / My Reservation(s) page (Non-member Reservations) within 7 days of the scheduled departure date.
* Administrative fees, skyticket handling fees and telephone reservation fees at time of booking are non-refundable
* Details on Cancellation / Changes
* Cancellations and refunds cannot be processed 7 days after the scheduled departure date
BOOKINGS OF 2 OR MORE FLIGHTS WITH SOME FLIGHTS CANCELEDDepending on airline regulations, airline cancellation fees and skyticket cancellation fees may be waived for flights other than the flight canceled when two or more flights are booked and some flights are canceled. Submission of cancellation request must be made at the same time as the canceled flight. The refund amount displayed on My Page / My Reservation(s) page is the standard refund amount. * In accordance with airline regulations, cancellation fee waivers are not applicable for flights other than the flights canceled by the airlines (flight suspension) |
REQUEST FOR ALTERNATIVE FLIGHT(S)
Transfers to alternative flights of the same airlines on the same routes are permitted without any extra charges.
Procedures differ by airline. Please refer to the relevant airline details below for more information.
Japan Airlines (JAL) Flight TransfersSearch for an alternative flight and complete the transfer procedures on skyticket. Kindly contact skyticket Call Center during our operation hours. |
Peach Aviation (APJ) Flight TransfersFlight transfers can be made via the Manage Booking page on the official website of Peach Aviation. If you are unable to access the website of Peach Aviation, please contact skyticket to request for your alternative flight(s). Kindly contact skyticket Call Center during our operation hours. |
Transfers for Flights Operated by Airlines Other than Japan Airlines and Peach AviationTransfers can be requested via the official websites of the airlines or at their call centers. |