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Due to the current status of the novel coronavirus, the procedures for cancellation and changes may deviate from normal procedures. Fees incurred at time of booking, administrative fees, skyticket handling fees and telephone reservation fees are non-refundable, even in cases where the cancellation fees of airlines are waived due to special regulations related to the Coronavirus pandemic. Cancellations made before the airline has officially announced its special regulations will be subject to normal cancellation charges. |
BEFORE PAYMENT
No procedures are required for changes or cancellations. Payments for reservations that are not received by the due date will automatically be canceled by the system. No cancellation fee will incur in such circumstances. New reservations are required for any changes.
AFTER PAYMENT
- PROCEDURE FOR CHANGES
- PROCEDURE FOR CANCELLATION
- CANCELLATION FEES
TICKETS WITH NO RESTRICTIONS (CHANGES ALLOWED)
For all changes, please contact the airlines (except Japan Airlines*) directly. There is no need to contact us after the above procedure.
* For changes to flights booked on Japan Airlines and Peach Aviation, please contact skyticket Call Center at +81-3-5224-8841
TICKETS WITH RESTRICTIONS (CHANGES NOT ALLOWED)
A new ticket is required for travel. Please cancel all unused tickets (Some tickets may not be canceled due to airline restrictions).
For changes due to flight suspensions, inclement weather, aircraft failure, etc., please refer to the following Q&A for details on how to proceed.
Q: Can I make a transfer to an alternative flight in advance in order to be able to depart on the same day in case of inclement weather?
Q: What happens if a flight is canceled due to inclement weather, equipment failure, or other unforeseen circumstances?
Q: Is it possible to make changes if I am unable to board my reserved flight due to an unforeseen accident or medical reasons?
- Domestic flight tickets are automatically issued upon receipt of payment and cancellation fees will be incurred for cancellations made after the completion of payment
- The full cancellation and refund process requires approximately two (2) calendar months for completion
- The cancellation process will begin upon receiving your cancellation request (Cancellation requests made CANNOT be reverted or reinstated)
- Procedures for cancellation vary depending on the timing of the cancellation
- Cancellation requests received after our operating hours (6:00PM) will be processed the following day
(Cancellation fees may vary if the cancellation is processed the next day)
PROCEDURES ON DEPARTURE DAY*
Cancellations made after 6:00PM on the day before departure will be processed on the day of departure.
Please contact us directly and complete the cancellation procedure on "My Page" or "My Reservation" by the next business day. Upon receiving your request, we will accept and process your cancellation.
Passengers Traveling on Japan Airlines (JAL)
Kindly contact the airline directly to cancel your flight if cancellation is made outside our operating hours on the day before or on the day of departure.
As refunds are processed by skyticket, please contact our call center at +81-3-5224-8841 during our operating hours on the same day to have your refund processed.
| 1. Contact the Airline Directly | 2. Access "My Page" or "My Reservations" Click to Log-in |
3. Complete |
<Procedure to be Completed within the Next Business Day>
- Within the same day for flights on Japan Airlines (JAL) -
PROCEDURES OTHER THAN DEPARTURE DAY
Procedure to be completed on "My Page" or "My Reservations" page.
- Requests must be made within 7 days of the scheduled departure date
Please note that refunds will not be processed after the specified period - The refund procedure must be completed on "My Page" or "My Reservations" on skyticket website even if you have contacted the airline directly (contacting the airline is not necessary other than the day of departure)
- Please contact us within our business hours on the same day for flights on Japan Airlines (JAL) that are canceled directly with the airline in advance (Cancellation fees may vary)
| 1. Access "My Page" or "My Reservations" Click to Log-in |
2. Complete |
Q: What happens if I need to make a cancellation due to inclement weather, equipment failure or other unforeseen circumstances?
Q: What happens if I have to cancel due to an unforeseen injury or medical reason?
PROCESSING FLOW - CANCELLATION TO REFUND
| Cancellation Request Accepted | Refund Amount Confirmation | Refund |
| An e-mail will be sent to you upon completion of the procedure from "My Page" or "My Reservations". | An e-mail with details of the refund amount will be sent to you within 7 days* of receiving your cancellation.
* Current procedures differ from regular procedures |
Refunds will be made to the designated bank account of the customer. For credit card payments, refunds will be processed to the credit card used at time of payment. Payments made via PayPay will be refunded to the PayPay account. |
* Administration fee, skyticket handling fee, shareholder discount purchase price, telephone reservation fee
REFUND INFORMATION
- Payment by bank transfer, convenience store or Pay-easy will be refunded to the bank account specified by the customer and payment by credit card will be refunded to the credit card charged at time of payment
- Payments made with PayPay will be refunded to the customer's PayPay account
- Refund via Bank Transfer - Please access "My Page" or "My Reservation(s)" to register your bank account number after the refund amount is confirmed on the reservation details page
Access My Page
Access Flight Reservation Details - Refund to Credit Card - Kindly contact your credit card company to check the status of your refund after you have received an e-mail from skyticket confirming the refund to your credit card
Name(s) of Issuer for Refunds by skyticket
| REFUND METHOD | NAME OF ISSUER |
| Refunds via Bank Transfers | ADVENTURE INC |
| Refunds to Credit Cards | ADVENTURE (Refunds in JPY) SKYTICKET (Refunds in All Other Currencies) |
| Japan Airlines (JAL) | 0570-025-071* * For calls on day before departure outside the operating hours of skyticket For other time frames besides the above, please contact skyticket Call Center at +81-3-5224-8841. |
| All Nippon Airways (ANA) | 0570-029-222 |
| Skymark Airllines (SKY) | 0570-039-283 0570-055-283 (Last-minute bookings only) |
| Air Do (ADO) | 03-6741-1122 (Tokyo) 011-707-1122 (Sapporo) |
| Solaseed Air (SNA) | 0570-037-283 |
| Star Flyer (SFJ) | 0570-073-200 |
| Fuji Dream Airlines (FDA) | 0570-550-489 |
| Peach Aviation (APJ) | 0570-001-292 |
| Jetstar Japan (JJP) | 0570-550-538 |
| Spring Airlines Japan (SJO) | 0570-666-118 |
| Oriental Air Bridge (ORC) | 0570-064-380 |
| Amakusa Airlines (AMX) | 0969-34-1515 |
| IBEX Airlines (IBX) | 0570-057-489 |
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CANCELLATION FEE WAIVER POLICY
Note: Administration fees, skyticket handling fees and telephone reservation fees are non-refundable
- The usual cancellation fee will apply if a flight is cancelled after it has been rescheduled
(Excluding cases where the replacement flight is also canceled) - Boarding will be denied if the original booking is cancelled after a flight transfer has been made
AIRLINES CANCELLATION POLICY
Cancellation fees differ depending on the airline.Please access the websites of the airlines to check the applicable cancellation fees for flight cancellations.
