【International Flights】Jetstar – Cancellations and Changes – skyticket Usage / Cancellation / FAQ

If you wish to cancel after payment has been made, please contact us by phone or email.

For cancellation procedures, please be sure to contact us here at least three business days prior to your departure date (excluding weekends and public holidays).

※Please note that phone support is available on weekdays only. On weekends and public holidays, we accept inquiries by email only. Thank you for your understanding.

NOTE:

In the event of a cancellation after payment has been made, the following cancellation fees will apply regardless of the departure date or the timing of payment.

When submitting your request, please be sure to review the applicable cancellation fees in advance before contacting us.

Please note that, in some cases, the refund process may be handled directly by the airline rather than by our company.
For further details, please refer to the fare-specific information below.

Air Ticket Cancellation and Refund Policy by Fare Type

Airfare	Refund Eligibility
Starter	Non-refundable in accordance with airline regulations (Including seat selection fees, checked baggage fees, and various service charges)
Starter Plus
Business
Flex	Refund will be issued as a voucher after deducting cancellation fees and applicable charges.
Flex Plus
Business Max	The refund will be issued after deducting cancellation fees and applicable charges. (If the cancellation fees exceed the ticket amount, no refund will be provided.)

※For airline vouchers, please click here.

Cancellation Fees by Fare Type (Air Tickets)

Airfare	Applicable Cancellation Fees / Non-Refundable Amounts (Per person, per flight)
Starter	100% of the payment amount
Starter Plus
Business
Flex	Airline Cancellation Fee (per airline policy) Airline Refund Fee (per airline policy) skyticket Handling Fee skyticket Administrative Fee Optional Service Fee skyticket Optional Service Arrangement Fee
Flex Plus
Business Max	Airline Cancellation Fee (per airline policy) Airline Refund Fee (per airline policy) skyticket Handling Fee skyticket Administrative Fee skyticket Cancellation Processing Fee Optional Service Fee skyticket Optional Service Arrangement Fee

Airline cancellation fees vary depending on the cancellation date.
The timing of these changes is based on skyticket’s business hours.
If the cancellation fees exceed the purchased ticket amount, no refund will be provided.
Non-refundable fees include handling fees, administrative fees, and optional service arrangement fees. For information on the refund process, please click here.

NOTE:

Air Ticket Cancellation and Refund Policy by Fare Type

Cancellation Fees by Fare Type (Air Tickets)

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