Travelers who wish to cancel their flights on Jeju Air after completing payments are required to contact skyticket by telephone or via e-mail.
For cancellation procedures, please reach out to us at skyticket Contact Information at least three (3) business days prior to the scheduled departure date, excluding Saturdays, Sundays and Japan Public Holidays.
* Our skyticket Call Center is closed on Saturdays, Sundays and Japan Public Holidays (Only enquiries made via e-mail will be responded to)

In the event of cancellation, the following cancellation fees will apply regardless of the departure date or timing of payment.
The refund amount will be calculated by deducting the applicable cancellation fee from the total amount paid.
Passengers are advised to review the cancellation fees prior to contacting skyticket for any cancellation requests.

AIR TICKET CANCELLATION FEE

* Cancellation fees that exceed the amount paid at the time of booking are non-refundable

Non-refundable fees encompass handling fees, administrative fees, and additional option handling fees that are applied at the time of booking.
Refund Procedures (International Flights)