Domestic airline ticket cancellations are accepted through My Page (member reservations) / Reservation Confirmation Page (guest reservations). Please check the following details yourself and proceed with the cancellation.
If you purchased a non-refundable fare on Peach (APJ), Jetstar (JJP), or SPRING JAPAN (SJO) flights, 100% of the ticket price will be charged as a cancellation fee, so it will be non-refundable. Please confirm this in advance before applying for cancellation.
Cancellation requests made outside skyticket business hours (10:00 AM to 6:00 PM) will be processed on the next business day.
If you wish to cancel after business hours on the day before departure (from 6:00 PM), please refer to here.
Partial cancellations are not possible before payment. Please cancel the entire reservation once and rebook with your desired details.
Cancellation fees apply regardless of the cancellation date after payment. After cancellation, the amount you paid minus the cancellation fee will be refunded.
After payment, you can check the applicable cancellation fees from My Page / Reservation Confirmation Page. How to check cancellation fees and cancellation procedures are here.
Timing of Cancellation
Cancellation Fees Incurred
Before Payment (Including Automatic Cancellations)
Cancellation fees will apply after payment regardless of the airline ticket fare.
The amount you paid minus the cancellation fee will be refunded. For refund procedures, please see here.
If the cancellation fee exceeds the amount paid, no refund will be issued.
The airline's prescribed cancellation fee varies depending on the cancellation date, and the timing of changes follows skyticket business hours (10:00 AM to 6:00 PM). Please note that requests made outside business hours will be handled on the next business day.
Domestic airline ticket cancellations are accepted through My Page (member reservations) / Reservation Confirmation Page (guest reservations). After payment, you can check the cancellation policy and cancellation fees on the screen before confirmation.
※The procedure differs depending on the timing of your cancellation request. For details on the procedure, see here.
※How to log in/access My Page / Reservation Confirmation Page is here.
【2】Confirm Refund Amount
Approximately one week after accepting the cancellation, the confirmed refund amount will be displayed on My Page (member reservations) / Reservation Confirmation Page (guest reservations).
※For cancellations due to flight cancellations or when submitting a medical certificate, it may take about two weeks.
※If the cancellation fee exceeds the amount paid, no refund will be issued.
【3】Refund Processing
The amount you paid minus the cancellation fee will be refunded according to your payment method.
A refund completion email will be sent to your registered email address when the refund is complete.
Refund methods and timing by payment method are here.
Click " Proceed to Cancellation " for the relevant record
Check the passenger(s) or flight(s) you wish to cancel, then click " Next (Confirm Details) "
Check the " Total Cancellation Fee & Refund Amount " and check the agreement box
Click " Request with the Above Details "
The screen will display cancellation acceptance complete, and the cancellation request is complete
※Once you submit a cancellation request, cancellation of the cancellation request cannot be accepted. Please carefully check the details before submitting your cancellation request.
Please Note
If you wish to cancel, please submit your cancellation request via My Page (member reservations) / Reservation Confirmation Page (guest reservations) by the earlier of your departure time or skyticket business closing time at 6:00 PM.
If you have a flight booked for the next morning, you must submit your cancellation request by 6:00 PM on the previous day (skyticket business closing time).
Even if you have already processed the cancellation with the airline, you must still submit the cancellation request on skyticket before canceling on skyticket. For details, see here.
The airline’s processing and skyticket’s system are not automatically linked. If you do not submit a cancellation request on our site, refund processing cannot be completed, so please be careful.
