For the reservation you wish to negotiate a cancellation fee waiver for, please submit your cancellation request via the Reservation Confirmation Page (Member Reservation) / My Page (Guest Reservation).

When submitting your request, please check the box for "Cancellation due to illness" or indicate in the remarks section that you wish to submit a medical certificate.

Instructions on how to complete the cancellation process can be found here.

After your request, an email detailing the required documents and submission method will be sent to your registered email address.

Please be sure to review the contents and prepare and submit the medical certificate and any other necessary documents.

skyticket will submit the provided medical certificate and other documents to the airline and negotiate for the cancellation fee waiver.

Once the airline responds, the refund amount will be displayed on the Reservation Confirmation Page (Member Reservation) / My Page (Guest Reservation), and an email will be sent to your registered address.

The refund will be processed according to the payment method used at the time of booking. You will be notified by email once the refund is complete.
For information on the refund process and timing, please see here.

※For Jetstar (JJP), refunds will be issued in the form of flight vouchers. For details, please refer to here.

Japan Airlines (JAL), Fuji Dream Airlines (FDA), Amakusa Airlines (AMX), All Nippon Airways (ANA/NH), Air Do (ADO), Solaseed Air (SNA/6J), Star Flyer (SFJ/7G), Oriental Air Bridge (ORC/OC), IBEX Airlines (IBX/FW), Skymark (SKY), Toki Air (TOK), Jetstar (JJP), Peach (APJ), SPRING JAPAN (SJO)

※Some fares may be excluded

1. Cancellation fee as per airline policy
2. skyticket cancellation handling fee (2,800 yen per person per flight)

※skyticket handling fees, administrative fees, telephone booking fees, optional service fees, and change fees are not refundable

All passengers

※For Jetstar (JJP) and Toki Air (TOK), only the passenger who received the diagnosis is eligible
※For SPRING JAPAN (SJO), only the diagnosed passenger plus one accompanying person are eligible

Refund will be made according to the payment method used at the time of booking (Details)

※Jetstar (JJP) refunds will be issued as flight vouchers
For details, please see here

1. Medical certificate issued by a medical institution
   (Please check the Important Notes before issuance)
2. Document proving relationship to the passenger (e.g., family register)

1. Cancellation fee as per airline policy
2. skyticket cancellation handling fee (2,800 yen per person per flight)

※skyticket handling fees, administrative fees, telephone booking fees, optional service fees, and change fees are not refundable

• Please check the cancellation fee details of each airline before submitting your cancellation request.
• This procedure is a negotiation based on confirmed cancellation.
  Even if the cancellation fee is not waived, reactivating the reservation or canceling the cancellation will not be possible.
• If you submit a cancellation request without checking "Cancellation due to illness" or without notes indicating your intention to submit a medical certificate, please contact skyticket separately.
  skyticket will check with the airline whether it is possible to proceed. Contact information is here.
• The medical certificate must include the statement: "Due to the above reasons, boarding the flight on [date] and [date] is impossible".
  If this statement is missing, negotiation with the airline cannot proceed, so please be careful.
• If the medical certificate contains corrections or additions, the relevant parts must be stamped by the doctor.
• If there is a fee for issuing the medical certificate, it will be borne by the customer.
• The decision to waive the cancellation fee is made by the airline; skyticket cannot guarantee the waiver.
  Even if you provide a medical certificate, the airline may decide not to waive the fee.
  Please understand this before proceeding with the procedure.
• Each airline and fare has a deadline for submitting medical certificates.
  After submitting your cancellation request, you will be notified of the submission deadline by email, so please be sure to check.
  If you expect to miss the deadline, please inform skyticket of your planned submission date.
• Cancellation fee waiver policies and details may change without notice.
• If you have booked a domestic tour, even if you submit a medical certificate, skyticket cannot negotiate with the airline.
  Cancellation fees according to the standard policy will apply, so please be aware in advance.