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Procedures for Missing Booked Flights (Japan Domestic Flights)

In the event that passengers fail to board their scheduled flight, they will be required to purchase a new air ticket.
skyticket is generally unable to change reservations, waive cancellation fees or provide refunds, even in cases where delays occur due to other modes of transportation.

For guidance on managing current reservations, please refer to the following.

 

CANCELLATIONS PROCESSED WITH THE AIRLINE PRIOR TO DEPARTURE

Cancellations made with the airline prior to the scheduled departure time may be processed as pre-departure cancellations. Passengers can verify the flight status through skyticket and then proceed to cancel their reservations prior to the scheduled departure.

 

1. SUBMIT CANCELLATION REQUEST WITH THE AIRLINE

Upon realizing that you will not be able to board your reserved flight on time, contact the airline directly to request a cancellation before the check-in deadline.

2. SUBMIT CANCELLATION REQUEST WITH SKYTICKET

Please submit a cancellation request via My Page (Member Reservations) / My Reservation(s) (Guest Reservations) within 7 days of the scheduled departure date.

Tick the checkbox “Contacted airline prior to scheduled departure time” when submitting the cancellation, or indicate “Contacted airline prior to scheduled departure time” in the remarks column.

* Procedure for Cancellation Submission

3. CANCELLATION & REFUND VERIFICATION BY SKYTICKET
skyticket will process the cancellation after verifying the booking status with the airline.
The refund amount will be displayed in the Refund Amount column on My Page / My Reservation(s) approximately two weeks after the submission of the cancellation request.
MY PAGE MY RESERVATION(S)

4. REFUND PROCEDURES
skyticket will process the refund based on the payment method. An e-mail notification will be sent upon completion of the refund process.
Refund Procedures / Refund Schedule

 

  • skyticket data will not automatically update to show cancellations processed directly with the airlines
    Ensure to submit your cancellation request via My Page (Member Reservations) / My Reservation(s) (Guest Reservations)
  • If a cancellation number has been issued by the airline, please input it in the remarks field
  • Cancellations and refunds will not be processed if more than 7 days have elapsed since the day following departure
  • No refunds will be issued if the cancellation fee exceeds the amount paid, even if the cancellation was made prior to scheduled departure

 

CANCELLATIONS NOT PROCESSED WITH THE AIRLINE PRIOR TO DEPARTURE

Refunds may be issued for cancellations made after scheduled departure on certain airfares.

The amount of the refund is shown on the cancellation request page on My Page (Member Reservations) / My Reservation(s) (Guest Reservations) for the applicable reservation.
The cancellation request can be submitted on the same screen.

* skyticket will not be able to accept cancellations or refunds if the refund amount is not displayed on My Page (Member Reservations) / My Reservation(s) (Guest Reservations)

 

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