العربية Deutsch Español Français हिंदी Italiano 日本語 한국어 Bahasa Melayu Nederlands Português Русский ไทย Tagalog Türkçe Tiếng Việt 简体中文 繁體中文

[Japan Domestic Flights]How to Handle Missing Your Reserved Flight

If you miss your reserved flight, you will need to purchase a new airline ticket. 
Even if the delay is due to another mode of transportation, as a general rule, changes to your reservation or refunds exempting cancellation fees cannot be made.

Please check the following regarding handling existing reservations.

 

If the airline has processed the cancellation before departure

If the airline has processed the cancellation before the departure time of your reserved flight, after skyticket confirms the status with the airline, cancellation procedures can be processed as a pre-departure cancellation.

 

【1】Apply for Cancellation with the Airline
As soon as you realize you will not make it to your reserved flight, please contact the airline directly to request a cancellation by the check-in deadline.

【2】Apply for Cancellation with skyticket

Within 7 days of the scheduled boarding date, please submit a cancellation request from your My Page (member reservations) / Reservation Confirmation Page (guest reservations).

When submitting your request, please check the box for "Contacted airline before departure" or enter the note "Contacted airline before departure" in the remarks field.

※ For how to submit a cancellation request, please see here.

【3】Cancellation Processing and Refund Confirmation by skyticket
skyticket will confirm the reservation status with the airline and process the cancellation.
About two weeks after the cancellation request, you can check the refund amount in the refund section of My Page / Reservation Confirmation Page.
My Page Reservation Confirmation Page
(Japan Domestic Flights) 		Reservation Confirmation Page
(Japan Domestic Flights + Hotel)

【4】Refund Process
Refunds will be processed according to the payment method used. You will be notified by email when the refund is complete.
For details on refund procedures and timing, please see here.

 

  • Even if the airline has processed the cancellation, the record will not be automatically updated on skyticket.
    Please be sure to submit a cancellation request on My Page (member reservations) / Reservation Confirmation Page (guest reservations).
  • If the airline provides a cancellation number, please also enter it in the remarks field.
  • Cancellations and refunds cannot be accepted if more than 7 days have passed since the boarding date.
    Please understand this in advance.
  • Even if the cancellation was completed before departure, if the cancellation fee exceeds the amount paid, no refund can be issued.

 

If you have not contacted the airline or the cancellation is not complete

For some fare types, refunds are possible even if cancellation is after departure.

If your reservation qualifies, the refund amount will be displayed on the cancellation application screen in your My Page (member reservations) / Reservation Confirmation Page (guest reservations).
Please submit your cancellation request from this screen.

※ If no refund amount is displayed on My Page (member reservations) / Reservation Confirmation Page (guest reservations), cancellation and refunds cannot be accepted.

 

Related articles