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[Japan Domestic Flights]Handling When You Request a Cancellation Directly with the Airline

Even if you request a cancellation directly with the airline in cases of last-minute cancellations such as the day before or the day of departure, it is mandatory to submit a cancellation request to skyticket after notifying the airline.

Unless you submit a cancellation request to skyticket, the refund process will not proceed automatically, even if a refund amount is due.
If there is a delay in contacting us, depending on the airline and fare, cancellation and refund may not be possible.

Procedure Flow & Method Applicable Cancellation Fees
Notes How to Cancel Flights with Japan Airlines (JAL), All Nippon Airways (ANA/NH), and Partner Airlines

 

Procedure Flow & Method

【1】Submit a Cancellation Request on skyticket

Please log in or access My Page (for member reservations) / Reservation Confirmation Page (for guest reservations) and submit your cancellation request by the earlier of your departure time or skyticket’s business closing time at 6:00 PM.

※ If you have a reservation for a next-day morning flight, the cancellation request must be submitted by 6:00 PM on the previous day, which is skyticket’s business closing time.

  1. Log in or access My Page (member reservations) / Reservation Confirmation Page (guest reservations)
  2. Check the passenger(s) or flight(s) you wish to cancel, then click "Next (Confirm Details)"
  3. Review the "Total Cancellation Fee & Refund Amount" and check the agreement box
    ※ The cancellation fees and refund amounts displayed are those at the time of the cancellation request operation.
    For applicable cancellation fees, see here.
  4. (If a cancellation number has been issued by the airline, enter it in the remarks field)
  5. Click "Submit Request with the Above Details"
  6. A cancellation acceptance confirmation will appear on the screen, completing the cancellation request

【2】Receive Refund from skyticket

We will refund the amount paid minus the cancellation fee according to your payment method.

When the refund is completed, a refund confirmation email will be sent to your registered email address.

Refund methods and timing by payment method can be found here.

 

About Applicable Cancellation Fees

The cancellation fee displayed when submitting a cancellation request on My Page (member reservations) / Reservation Confirmation Page (guest reservations) is the cancellation fee at the time of the cancellation operation.

If you have already notified the airline and the cancellation has been processed first, the cancellation fee as of the date the airline processed the cancellation will apply.

This does not apply to Japan Airlines, All Nippon Airways, Star Flyer, Solaseed Air, Air Do, Oriental Air Bridge, and IBEX Airlines flights.

For details, see here.

 

Example: For a Skymark flight departing at 3:00 PM on April 2

Airline Cancellation Processing Date skyticket Cancellation Request Date Applicable Cancellation Fee
April 1 April 1 Cancellation fee as of April 1
April 2

 

Applicable Cancellation Fees for Japan Airlines (JAL), All Nippon Airways (ANA/NH), and Partner Airlines

For cancellations of Japan Airlines (JAL) and All Nippon Airways (ANA/NH) partner airlines flights, the cancellation fee applied is the one at the time skyticket submits the refund request to the airline.

In the following situations, the cancellation fee and refund amount at the time you notify the airline may differ from the actual amount, and depending on the fare, refunds may not be possible:

  • If there is a delay before contacting skyticket
  • If you submit the cancellation request outside of skyticket’s business hours
    (Requests submitted outside business hours will be handled on the next business day)

Please be sure to notify skyticket of your cancellation by the earlier of your departure time or skyticket’s business closing time at 6:00 PM.

※ If you contact us just before departure, the cancellation will be processed after departure and a refund may not be possible.
※ If you have a reservation for a next-day morning flight, you must submit your cancellation request by 6:00 PM on the previous day, which is skyticket’s business closing time.

 

Example: For an ANA flight departing at 3:00 PM on April 2

Airline Cancellation Processing Date skyticket Cancellation Request Date Applicable Cancellation Fee
April 1 April 1 Pre-departure cancellation fee
April 2 (Before departure time) After cancellation acceptance, confirmation with airline
April 2 (After departure time) Post-departure cancellation fee

List of All Nippon Airways (ANA/NH) Partner Airlines
  • All Nippon Airways (ANA/NH)
  • Air Do (ADO/HD)
  • Solaseed Air (SNA/6J)
  • Star Flyer (SFJ/7G)
  • Oriental Air Bridge (ORC/OC)
  • IBEX Airlines (IBX/FW)

 

Notes

  • Unless you submit a cancellation request to skyticket, the process will not proceed automatically.
    If there is a delay in contacting us, cancellation and refund may not be possible.
  • Even if you notify us by email that you have requested a cancellation with the airline, we do not accept cancellation requests by email.
    Please be sure to submit your cancellation request via My Page (for member reservations) / Reservation Confirmation Page (for guest reservations).

 

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