There are limited items that can be changed after making a reservation for the highway bus.
Please check the applicable items below.
Items That Can Be Changed
| Changeable Item | How to Change |
|---|---|
| Email Address | Change on My Page / Reservation Confirmation Page |
| Phone Number | Request by email to skyticket Contact information is here |
| Payment Method (only before payment is completed) | Change on My Page / Reservation Confirmation Page |
- If you wish to change or confirm your registered phone number, please contact skyticket by email.
When contacting us, please include your reservation number, name, and correct phone number. - If you wish to have your email resent after changing your email address, please contact skyticket by email.
Items That Cannot Be Changed
If you wish to change any of the following non-changeable items, you will need to make a new reservation with your desired details.
When canceling an existing reservation, cancellation fees will always apply if payment has been completed.
Please note in advance that refunds may not be possible according to the cancellation policy.
For cancellation fees, please see here.
| Non-changeable Items |
|---|
| Boarding Date and Time |
| Boarding Section |
| Boarding and Alighting Locations |
| Seat Number After Seat Selection |
| Gender |
| Passenger Name |
| Reservation Holder |
| Payment Method (after payment is completed) |
- If you accidentally make a reservation, cancellation fees according to the standard policy will apply even if you cancel immediately after booking.
Please be sure to check your details carefully before making a reservation. - If the passenger's information registered at the time of reservation does not match the person who actually boards, boarding will not be allowed.
If the passenger's name has changed or a different person will be riding, please be sure to make a new reservation.