With skyticket Highway Bus, you can cancel your reservation from the My Page / Reservation Confirmation Page. Please enter the reason for cancellation, and the process will be complete once the Cancellation Complete message appears on the screen.
Also, if you have booked multiple trips under one reservation, you can cancel each trip individually.
Type of Cancellation
Cancellation Possible
Cancel Entire Reservation
Yes
One-way Cancellation
Yes ※Not available for round-trip discount trips
Reduce Number of Passengers
Yes ※Not available for all Night Liner / JR Bus trips
A cancellation fee will be charged after payment is made. Please check here for details about cancellation fees.
There is a deadline for cancellation procedures from the Reservation Confirmation Page. For details, please see here.
If the bus company cancels, refunds will still be processed through skyticket. Please be sure to contact skyticket after the procedure. (bus@skyticket.com)
After cancellation, cancellation cannot be undone, so please confirm carefully before proceeding.
If you wish to cancel one way of a round-trip discount or reduce passengers on a Night Liner / JR Bus trip, please make a new reservation with your desired details and then cancel the existing reservation.
Even in cases of sudden injury or illness, delays or cancellations of other transportation, cancellation fee waivers or special accommodations are not provided. Standard policies apply, and cancellations and refunds will be processed accordingly.
Cancellations on the Day Before or Day of Departure
If it is after the deadline, but before the departure time and during skyticket business hours, please contact skyticket to request cancellation. ※If you contact us after skyticket business hours (Weekdays, weekends, and holidays: 10:00 AM to 6:00 PM), cancellation cannot be processed.
Please Note
Depending on the bus company’s policy, an emergency contact number may be provided. If so, it will be included in the body of your “Reservation Confirmation Email.”
Even if you cancel via the bus company’s emergency contact, refunds will be handled by skyticket. Please be sure to contact skyticket after the procedure. (bus@skyticket.com)
Cancellations cannot be made after skyticket or the bus company emergency contact’s business hours or after the departure time. Please complete cancellation procedures as early as possible if you wish to cancel.