For reservations for which you wish to request a waiver of the cancellation fee, please submit a cancellation request via the Reservation Confirmation Page (for member bookings) or My Page (for guest bookings).

When submitting your request, please either check the box for “Cancellation due to illness” or indicate in the remarks section that you wish to submit a medical certificate.

For instructions on how to complete the cancellation process, please refer here.

After submitting your request, an email will be sent to your registered email address containing detailed information on the required documents and how to submit them.

Please be sure to carefully review the contents and prepare and submit the medical certificate and any other necessary documents as instructed.

The medical certificate and other documents you have submitted will be sent by skyticket to the airline, and we will negotiate a waiver of the cancellation fee.

Once the airline provides a response, the refund amount will be displayed on the Reservation Confirmation Page (for member bookings) or My Page (for guest bookings), and an email will be sent to your registered address.

The refund will be processed according to your original payment method. You will be notified by email once the refund has been completed.
For more information regarding the refund procedure and timing, please refer here.
 

※Please note: For Jetstar (JJP), refunds will be issued as a flight voucher. For details, please see here.

AIRLINES THAT ALLOW NEGOTIATIONS

Japan Airlines (JAL), Fuji Dream Airlines (FDA), Amakusa Airlines (AMX), All Nippon Airways (ANA/NH), Air Do (ADO/HD), Solaseed Air (SNA/6J), StarFlyer (SFJ/7G), Oriental Air Bridge (ORC/OC), IBEX Airlines (IBX/FW), Skymark (SKY), Toki Air (TOK), Jetstar (JJP), Peach Aviation (APJ), Spring Japan (SJO)

Please note: Some fare types may not be eligible.

DOCUMENTS TO PREPARE

REFUNDABLE CHARGES

1. Airline’s applicable cancellation fee
2. skyticket cancellation processing fee (¥2,800 per passenger, per flight)

※Please note: skyticket handling fees, administrative fees, phone reservation fees, optional service arrangement fees, and change processing fees are non-refundable.

All Passengers

Please note:

• For Jetstar (JJP) and Toki Air (TOK), only the passenger who received the medical diagnosis is eligible.

• For Spring Japan (SJO), only the diagnosed passenger and one accompanying passenger are eligible.

REFUND METHODS

Refunds will be issued according to the payment method used at the time of booking (details).

Please note: For Jetstar (JJP), refunds will be issued as a flight voucher.
For more details, please see here.

• Japan Airlines (JAL)

• All Nippon Airways (ANA/NH)

• Peach Aviation (APJ)

1. Medical certificate issued by a licensed medical institution (please review precautions before obtaining)

2. Proof of relationship with the passenger (e.g., family register, etc.)

1. Airline’s applicable cancellation fee

2. skyticket cancellation processing fee (¥2,800 per passenger, per flight)

※Please note: handling fees, administrative fees, phone reservation fees, optional service arrangement fees, and change processing fees are non-refundable.

• Please check the detailed cancellation fees for each airline before submitting a cancellation request.
• This procedure assumes that the cancellation has already been confirmed; it is a negotiation for a waiver of the cancellation fee.
  Even if the cancellation fee is not waived, the reservation cannot be reinstated or the cancellation reversed.
• If you submit a cancellation request without checking “Cancellation due to illness” or without noting your intention to submit a medical certificate in the remarks section, please contact skyticket separately to indicate that you wish to submit a medical certificate. Skyticket will confirm with the airline whether this can be accommodated. [Contact information here]
• The medical certificate must include a statement such as: “Due to the above reason, it is impossible to board the flights on [date(s]).”
  If this statement is not included, skyticket will not be able to negotiate with the airline. Please take note.
• If any corrections or additions have been made to the medical certificate, the relevant sections must be stamped by the physician.
• If there is a fee for issuing the medical certificate, it will be borne by the customer.
• The decision to waive the cancellation fee is made by the airline; skyticket cannot guarantee a waiver.
  Even if you provide a medical certificate, the airline may decide not to waive the fee.
  Please acknowledge this before proceeding with your request.
• Each airline and fare type has a deadline for submitting medical certificates.
  After submitting your cancellation request, you will receive an email with the submission deadline, so please be sure to check it.
  If you are unable to meet the submission deadline, please inform skyticket of your intended submission date.

• The rules and details regarding cancellation fee waivers are subject to change without notice.

• For domestic tour bookings, even if you submit a medical certificate, skyticket cannot negotiate with the airline.
  Please note that standard cancellation fees will apply in such cases.