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[Domestic Air Tickets] Q: What happens if you cancel the entire reservation due to the cancellation of only part of the flights within the same itinerary?

A: If part of the flights are cancelled, it may be possible to waive the airline’s cancellation fee and the skyticket cancellation processing fee for flights other than the cancelled one.
Please note that the applicable handling differs depending on the airline. Kindly check the relevant information here.

 

Procedure Flow

【1】Submit a cancellation request to skyticket

Please submit a cancellation request for the affected flight within 7 days of the scheduled departure date via My Page (for member reservations) or the Reservation Confirmation page (for guest reservations).
When submitting the cancellation request, please include the details of the cancelled flight from the same itinerary in the remarks section.

※Click here for instructions on how to submit a cancellation request. 

※Please note that cancellation requests cannot be accepted by email.

【2】Process cancellation and check the refund amount on skyticket 

At the time of cancellation, skyticket will first confirm the operating status of the cancelled flight and then proceed with the cancellation process.
If the flight is confirmed as cancelled, we will check with the airline whether the cancellation fee for flights other than the cancelled one can be waived.

Approximately two weeks after submitting the cancellation request, you will be able to check the refund amount in the refund section of My Page / the Reservation Confirmation page.

【3】Refund Procedure

Refunds will be processed in accordance with the original payment method.
You will be notified by email once the refund has been completed.

For details regarding the refund process and refund timing, please check here.

 

Procedure Method Submit a cancellation request to skyticket within 7 days of the scheduled departure date via My Page (for member reservations) or the Reservation Confirmation page (for guest reservations).
Fees Eligible for Waiver
  1. Airline-prescribed Cancellation Fee
  2. skyticket Cancellation Processing Fee (JPY 2,800 per passenger per flight)

※ skyticket handling fees, administrative fees, phone reservation fees, optional service arrangement fees, and change processing fees are non-refundable.
Refund Method Refunds will be made according to the payment method used at the time of booking (details).
  • When submitting a cancellation request, please include the following information in the remarks section: the details of the cancelled flight (scheduled departure date, flight number, and route), and, if the itinerary is divided into multiple reservations, the relevant booking number.
    In addition, please clearly state that the cancellation is being requested due to the cancellation of another flight within the same itinerary.
  • The amounts displayed on the cancellation request screen reflect the cancellation fees and refund amount based on the standard terms and conditions.
    After skyticket confirms the details with the airline, the accurate cancellation fees and refund amount will be updated and reflected on My Page / the Reservation Confirmation page.
    ※For flights that are already marked as “Cancelled” on the cancellation request screen, the displayed amount reflects the waiver of the airline’s cancellation fee and the skyticket cancellation processing fee.
  • Depending on the airline’s policies, cancellation fee waivers may not be applicable to flights other than the cancelled one. Thank you for your understanding.

 

AIRLINE-SPECIFIC CANCELLATION FEES EXEMPTION

If you are using different airlines for your outbound and return flights, each airline may have different policies and procedures.
Please refer to the table below to find the policy that applies to the airline you are traveling with.

ELIGIBILITY FOR CANCELLATION FEE WAIVER

 AIRLINE

DETAILED CONDITIONS AND IMPORTANT NOTES
Eligible
(Cancellation fee waived even if another airline's flight is canceled.)		 Japan Airlines (JAL) Cancellation fee waivers may be available for return or connecting flights if the outbound flight has been canceled.
Fuji Dream Airlines (FDA)
Amakusa Airlines (AMX)
Skymark Airlines (SKY)
Toki Air（TOK）

Round-trip flights operated by the same airline only
(Cancellation fee waivers are not available if the canceled flight is operated by a different airline.)

 All Nippon Airways (ANA / NH)

Available only for round-trip flights with the same airline.

（※１）
AIRDO（ADO／HD）
IBEX Airlines（IBX／FW）
Oriental Air Bridge (ORC / OC)
Star Flyer（SFJ／7G）
Solaseed Air (SNA / 6J)
Eligible with conditions Jetstar Japan (JJP)

Cancellation fee waivers are available only if the flights are operated by the same airline and the cancellation is completed at the same time as the canceled flight, before the scheduled departure time.
Peach Aviation（APJ）

Cancellation fee waivers are available only for flights within the same booking reference.
Spring Airlines Japan（SJO）

Cancellation fee waivers are available only if the flights are operated by the same airline and the cancellation is completed before the scheduled departure time.

 

（※１）Note：When Using Flights Operated by Different Airlines

If your outbound and return flights are booked with different airlines, the standard cancellation fee may apply to the other flight (operated by a different airline) even if you are canceling it for the same reason as the canceled flight.

【✕】Outbound: ANA (Canceled) + Return: ADO (Scheduled to Operate)
⇒ The cancellation fee waiver may be applied to the canceled ANA flight; however, it cannot be applied to the ADO flight because it is operated by a different airline


【〇】Outbound: ANA (Canceled) + Return: ANA (Scheduled to Operate)
⇒Since both the outbound and return flights are operated by the same airline, the cancellation fee waiver may be applied not only to the canceled flight but also to the return flight that is still scheduled to operate.

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