A: In cases of cancellation due to natural disasters such as typhoons or earthquakes, or due to infection from an infectious disease, the collection of cancellation fees is left to the discretion of the accommodation facility.
Please consult directly with the accommodation facility and confirm whether a refund without cancellation fees is possible.
If you receive a response that exemption is possible, please contact skyticket with the following information:
- Application number:
- Phone number used at the time of reservation:
- Customer name (Katakana):
- Hotel representative’s name:
- Refund amount:
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