A: If you wish to cancel due to confirmed or expected cancellations or suspensions of other transportation services, the procedure will vary depending on your payment method.
Please check the applicable option below.

In some cases of cancellations or suspensions of other transportation services, cancellation fees may not be charged.
For detailed policies, please contact the rental car company directly.

※The contact information for the rental car company is provided in your reservation confirmation email or on the rental car reservation confirmation page.
※Even if you cancel directly with the rental car company, please be sure to notify skyticket accordingly.

If you are using the On-site Payment Plan

Please proceed with the cancellation procedure on the skyticket reservation confirmation page.
In the "Cancellation Reason Details" section, please include the date and flight number of your affected flight, as well as a note that the flight was canceled or suspended.

If a cancellation fee is incurred according to the rental car company's policy, you will be contacted directly by the rental car company.

If you are using the Web Prepayment Plan

If your reserved flight is canceled or suspended, skyticket will handle the cancellation for you.

We will confirm with the rental car company whether a cancellation fee applies.
Please contact us with the following required information. (rentacar@skyticket.com)

※If you contact us outside of business hours (weekdays, weekends, and holidays from 10:00 AM to 6:00 PM), we will respond within two business days.
※Depending on the volume of inquiries, it may take some time to reply or provide a response. Thank you for your understanding.
※For information about the refund process, please see here.