[Highway Bus]Q: I’m going to miss my reserved bus. What should I do?
A: If you are going to miss your reserved highway bus, please follow the two steps below.
Cancel your existing reservation before the departure time.
Make a new reservation for the bus you will be taking.
Even if you miss your bus, we cannot accept changes to your reservation or offer a full refund. Also, cancellation fees will not be waived even if the delay or cancellation is due to other transportation delays or cancellations.
We do not contact passengers who are late, nor do we facilitate calls with drivers while the bus is in transit.
Pickup locations can be checked in advance on your My Page (for members) or the Reservation Confirmation Page (for guests). Please allow yourself plenty of time to arrive.
For other frequently asked questions about boarding or during the ride, please see here.
About Canceling Existing Reservations
If you cancel your reservation before the departure time, some bus companies may offer partial refunds. Please cancel your reservation via My Page or the Reservation Confirmation Page, or contact the bus company directly to cancel.
If you request cancellation directly with the bus company, please be sure to email skyticket with the following information. After verifying the facts, cancellation processing will be done once the bus company accepts the cancellation.
Reservation number (8-digit number starting with BS):
Cancellation method: phone / email / direct cancellation at the boarding point
Date and time of cancellation:
Name of the bus company representative:
Statement that you requested cancellation directly with the bus company
If the bus company has not accepted the cancellation before departure, cancellations and refunds cannot be accepted.
Cancellation fees according to the usual policy will apply for cancellations and refunds.
Contact information for each bus company can be found in the reservation confirmation email, or if not listed, please check on your own.
Even if you have reported a cancellation to the bus company, please be sure to notify skyticket. If you do not notify us, cancellation and refund procedures cannot be processed.
According to bus company policies, refunds may not be possible even if cancellation is made before departure.