In the event that you are not sure if your reservation is completed after the reservation process, please check the following to verify if your reservation was successfully completed.
- Did you receive any e-mails from skyticket at your registered e-mail with us?
- Was the Reference Number / Reservation Number / Application Number displayed on the screen when the reservation was completed?
- Was payment successful for immediate payment bookings?
1. DID YOU RECEIVE ANY E-MAILS FROM SKYTICKET
E-mails from skyticket Received | E-mails from skyticket NOT Received |
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Please read the contents of the e-mail you have received in its entirety. The reference number, reservation number or application number will be included in the text of the e-mail. |
There is possibility that your reservation was not completed, or if it was completed, you may not have received the e-mail for some unforeseen reasons. Check to see if 2. Is the Reference Number / Reservation Number / Application Number displayed. |
2. IS THE REFERENCE NUMBER / RESERVATION NUMBER / APPLICATION NUMBER DISPLAYED
Reference Number / Reservation Number / Application Number Displayed | Reference Number / Reservation Number / Application Number NOT Displayed |
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Members can check and view their reservations from My Page. For further information, please visit skyticket Services User Support. |
There is a possibility that your reservation was not completed, or if it was completed, it was not displayed due to network environment on the device you are using. For immediate payment bookings, kindly refer to 3. Was payment successful for immediate payment bookings? For pay later reservations, please contact skyticket to check if your reservation is completed with the necessary details. |
3. WAS PAYMENT SUCCESSFUL FOR IMMEDIATE PAYMENT BOOKINGS
Successful Payment | Unsuccessful Payment |
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In the unlikely event that you did not receive an e-mail or see the Reference Number / Reservation Number / Application Number on screen at the time of reservation, but the payment has been made, the reservation may have been completed, or the payment may have been canceled due to an unsuccessful reservation. Please contact skyticket to check if your reservation is completed. |
If you do not receive an e-mail or see the Reference Number / Reservation Number / Application Number on the screen at the time of reservation, and no payment has been made, there is a possibility that your reservation has not been completed. Please contact skyticket to check if your reservation is completed. |
CONTACT SKYTICKET TO CHECK IF YOUR RESERVATION IS COMPLETED
Users who are unable to confirm their own reservation records after checking the details above will have their reservations confirmed by skyticket. Access skyticket Contact Information with the information indicated below to request for a confirmation of your reservation.
* Kindly refer to the Information Required When Making Enquiries prior to contacting us
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Name of Passenger (English Alphabets)
- Registered Telephone Number
- Registered E-mail Address
- Reservation Details (Flight route, scheduled departure date and time)
- Payment Date & Time (For Immediate Payment bookings)
- Total Amount of Payment (For Immediate Payment bookings)