A: Please check the following items.
- Whether there is another duplicate reservation record
- Whether the payment has been completed
- Whether the reservation was made through skyticket
Whether there is another duplicate reservation record
Do you have any other reservations made besides the one you paid for?
Please check if the reservation number listed in the email body matches the reservation number of the record you paid for.
If the reservation numbers are different, the record you paid for and the one mentioned in the email are separate.
Whether the payment has been completed
If the reservation number listed in the email body matches the reservation number of the record you paid for, there is a possibility that the payment has not been completed.
Please check according to the payment method below.
| For Credit Card Payments |
|---|
| Please check your statement to see if there is a payment history. The billing source will be listed as skyticket or Adventure Inc. |
| For Convenience Store Payments |
Please check the billing source on the customer receipt you received when you made the payment at the convenience store. ※ If the billing source is listed as either of the above, we will check the situation on our end. |
Whether the reservation was made through skyticket
If your reservation was made through another reservation site or directly with the bus company, skyticket will not be able to look up your reservation.
We apologize for the inconvenience, but please contact the reservation source directly.