A: If you wish to cancel just before the rental start, please contact the rental car company directly to inform them.

If you have a web prepayment plan and cancel through the rental car company, and a refund is due, skyticket will handle the refund process.
Please contact us with a note that you have canceled, including the following required information.

* If you contact us outside business hours (Weekdays, weekends, and holidays: 10:00 AM to 6:00 PM), we will respond within 2 business days.
* Depending on the volume of inquiries, it may take some time to reply or provide an answer. Thank you for your understanding in advance.

• Reservation number (required)
• Phone number used at the time of reservation (required)
• Customer name (in Kana) (required)
• Rental car company representative’s name