| REFUNDS | |
| CANCELLATION AFTER PAYMENT | MODIFICATION / CHANGE OF RESERVATION |
CANCELLATION BEFORE PAYMENT
- For cancellations before payments, please access "My Reservation(s)" or "My Page" to cancel your reservation(s)
- Cancellation fees do not apply for all cancellations before payment
CANCELLATION(S) AFTER PAYMENT
Please contact us at least three (3) working days before your scheduled departure date for cancellations of bookings after payment.
CONTACT US
Telephone: +81-3-5224-8845
E-mail: kaigai@skyticket.com
- Calls and e-mails for cancellations after our operating hours will only be processed on the next working day (Operating hours: Weekdays 10:00AM to 6:00PM / Closed on Saturdays, Sundays & Public Holidays)
- If a cancellation occurs on the day of departure (just before departure), please contact the airlines directly to make the cancellation
- Kindly contact and notify us by the next business day for cancellations made directly with the airlines
- Refund procedures cannot be made if you do not contact us by the stipulated deadline
REFUNDS
For cancellations after payments are made, the following cancellation fees will apply. The refund amount after deducting all necessary cancellation and administrative fees will be refunded.
- Handling and administrative fees incurred at time of payment (Convenience Stores, Credit Card Payments, etc.) are non-refundable
- Cancellation fees apply on a per-passenger basis
- Cancellations of a few passengers from a group reservation is not allowed depending on airline/ticket restrictions (Any cancellations/changes made apply to the whole group)
| CANCELLATION FEES Before Flight Departure |
CANCELLATION FEES After Flight Departure |
| Airlines Cancellation Fee + Cancellation Handling Fee (JPY16,500) * Refunds may not be possible depending on the type of air tickets purchased (100% cancellation fee may apply) |
Cancellations NOT Allowed / Non-Refundable |
- Cancellation fees vary depending on the date you contact us to make your cancellation
- 100% cancellation fees apply for all Low Cost Carrier (LCC) flights (No shows are considered cancellations and advance cancellation notifications are not required)
LCCs (Budget Airlines): AirAsia Group, Jetstar Group, Peach Aviation, Tigerair, Scoot, NokScoot, HK Express, Spring Airlines, Cebu Pacific Air, VietJet Air, Nok Air, etc. - Refund methods depend on payment methods
- Refunds will be made to credit cards if payments are made via credit cards
- Statuses of refunds to credit cards differ depending on your credit card provider
* Please contact the provider of your credit card for details of payment reversion (refund) date
- For payments made via bank transfers, convenience stores or pay-easy, the refunds will made to your designated bank account - The completion of the full refund process may require up to two (2) calendar months
- The full refund process may require more time than the above stipulated depending on the regulations of the airlines
MODIFICATION / CHANGE OF RESERVATION
- Changes to reservations/bookings (names, flight schedules, etc.) are basically not allowed (A new reservation is required after the cancellation of the original booking)
- Cancellation fees incur if changes are made to flight schedule(s) after payment
- Changes to number of traveling passengers may not be allowed by the airline(s) if the original reservation was made for more than one passenger
- Reservation/Booking of air tickets in the same fare class may not be available after original cancellations are made (Occurs when air tickets of the same fare class are fully booked)
- When partial cancellations cannot be made, please cancel the original reservation/booking and make a new reservation (Cancellation fees apply for cancellations after payment)
For detailed information and queries on the cancellation policy, please call or e-mail us.
Contact Information
skyticket International Flights Call Center
Enquiries via Telephone: +81-3-5224-8845
(Operating Hours: Weekdays 10:00AM to 6:00PM / Saturdays, Sundays & Public Holidays Closed)
Enquiries via e-mail: kaigai@skyticket.com