Due to the overwhelming number of refund requests from countries worldwide, most airlines are experiencing delays in processing refunds and may require more time than originally planned - in some cases, more than a year after the cancellation request date.
Refunds will be processed by skyticket as soon as the refund process is completed and the airline has confirmed the refund to us.
The refunds may not be issued in the order in which they are requested depending on the airlines.
skyticket will contact you upon receipt of the refund from the relevant airline.
The list below provides information on the progress of the major airlines experiencing delays in the clearing process.
* Not all information are included in this page
* All information provided herein are based on information provided by the airlines
* Responses of airlines are constantly changing and information provided are subject to change without notice
* Other airlines that are not on the list may also be experiencing delays in processing refund requests depending on the method of requesting the refund
We would like to express our sincere apologies for any inconvenience this may cause and appreciate your kind understanding and patience in this predicament.
Information as at October 7th, 2021
AIRLINES (Airline Codes) - Progress of Refund Procedures
|Thai Airways (TG)|
|Suspension of refund process pending corporate reorganization proceedings through the Central Bankruptcy Court of Thailand|
|Eastar Jet (ZE)|
|Company is in the process of corporate reorganization and all international and domestic flights have been cancelled with refund procedures suspended|
|Vietjet Air (VJ) / Hong Kong Express Airlines (UO) / Vietnam Airlines (VN)
|Refund requests made in 2020 are now being processed with expectations that the refund process will require a longer time for completion|
|Fiji Airways (FJ) / Royal Air Maroc (AT)
|Refund procedures have been suspended|
|AirAsia Group (AK/XJ/FD/Z2/D7/QZ/DJ)|
|Suspension of group-wide refund process as AirAsia Japan has withdrawn from Japan while AirAsia X announced debt restructuring negotiations with creditors