Despite the suspension of flights, some airlines are taking a prolonged period of time to process refunds and several airlines are still experiencing delays in processing refunds after more than 2 years since skyticket submitted the application for refunds to the airlines. We apologize for the long delay in processing refunds and appreciate your patience and understanding in this predicament.
Refunds will be processed by skyticket as soon as the refund process is completed and the airline has confirmed the refund to us.
The refunds may not be issued in the order in which they are requested depending on the airlines.
skyticket will contact you upon receipt of the refund from the relevant airline.
The list below provides information on the progress of the major airlines experiencing delays in the clearing process.
* Not all information are included in this page
* All information provided herein are based on information provided by the airlines
* Responses of airlines are constantly changing and information provided are subject to change without notice
* Other airlines that are not on the list may also be experiencing delays in processing refund requests depending on the method of requesting the refund
We would like to express our sincere apologies for any inconvenience this may cause and appreciate your kind understanding and patience in this predicament.
Information as at April 22nd, 2022
AIRLINES (Airline Codes) - Progress of Refund Procedures
|Thai Airways (TG)|
|Thai Airways is in the process of corporate reorganization through the Central Bankruptcy Court of Thailand. Refunds are being made in limited amounts monthly and is foreseen to be a lengthy process.|
|Eastar Jet (ZE)|
|Proposed reorganization plan of Eastar Jet was approved by a Korean court and refunds at a repayment rate of 4.4614% were issued.|
|Vietnam Airlines (VN)
|Refund requests made by November 2020 are gradually being processed and is foreseen to be a lengthy process.
|Fiji Airways (FJ) / Royal Air Maroc (AT) / Air Malta (KM)
|Refund procedures have been suspended.|
|AirAsia X (D7)
|AirAsia X (D7) has announced the completion of its restructuring process after a Malaysian court approved the company's restructuring plan, which includes significant debt reduction and exemptions.|
|AirAsia Group (AK/XJ/FD/Z2/QZ/DJ)|
|Suspension of group-wide refund process as AirAsia Japan has withdrawn from Japan.