Air Ticket Management in the Event of Inclement Weather Please refer to the following Frequently Asked Questions for information on air ticket changes and cancellations due to inclement weather. Q: What happens if a flight is canceled due to typhoon, inclement weather, equipment failure or other unforeseen circumstances? In the event of flight cancellation/suspension, flight operation issues or special regulations that exempt passengers from airline cancellation fees, administrative fee, skyticket handling fee and telephone reservation fee incurred at the time of reservation are non-refundable. Cancellations made prior to the announcement of the cancellation fee waiver by the airline will be subject to normal cancellation fees. If the cancellation policy is changed at a later date, the cancellation policy at the time of cancellation will apply and no additional refunds will be issued. Determination of Refund Amount after Acceptance of Cancellation The current refund process will require approximately 2 weeks or more for completion. Upon completion of the refund procedure, the amount due for refund will be displayed in the refund column on My Page / My Reservation(s) page.

 

BEFORE PAYMENT

Cancellations can be made via My Page (Member Reservations) / My Reservation(s) page (Non-member Reservations).
Cancellation fees do not apply to any air tickets that are cancelled prior to payment.

• Partial cancellation cannot be made for air tickets prior to payment
  Cancellation must be made for the entire reservation and a new reservation request is required
• Changes cannot be accepted prior to payment, regardless of the ticket type
  Existing reservation(s) must be canceled and a new reservation is required if changes need to be made
  

AFTER PAYMENT

• Domestic flight tickets are automatically issued upon receipt of payment and cancellation fees will be incurred for cancellations made after the completion of payment
• The full cancellation and refund process requires approximately two (2) calendar months for completion
• The cancellation process will begin upon receiving your cancellation request (Cancellation requests made CANNOT be reverted or reinstated)
• Procedures for cancellation vary depending on the timing of the cancellation
• Cancellation requests received after our operating hours (6:00PM) will be processed the following day
  (Cancellation fees may vary if the cancellation is processed the next day)
  
  

PROCEDURES ON DEPARTURE DAY*

Cancellations made after 6:00PM on the day before departure will be processed on the day of departure.
Please contact us directly and complete the cancellation procedure on "My Page" or "My Reservation" by the next business day. Upon receiving your request, we will accept and process your cancellation.

Passengers Traveling on Japan Airlines (JAL)

Kindly contact the airline directly to cancel your flight if cancellation is made outside our operating hours on the day before or on the day of departure.
As refunds are processed by skyticket, please contact our call center at +81-3-5224-8841 during our operating hours on the same day to have your refund processed.

1. Contact the Airline Directly

2. Access "My Page" or "My Reservations" Click to Log-in

3. Complete

<Procedure to be Completed within the Next Business Day>
  - Within the same day for flights on Japan Airlines (JAL) -

 

PROCEDURES OTHER THAN DEPARTURE DAY

Procedure to be completed on "My Page" or "My Reservations" page.

• Requests must be made within 7 days of the scheduled departure date
  Please note that refunds will not be processed after the specified period
• The refund procedure must be completed on "My Page" or "My Reservations" on skyticket website even if you have contacted the airline directly (contacting the airline is not necessary other than the day of departure)
• Please contact us within our business hours on the same day for flights on Japan Airlines (JAL) that are canceled directly with the airline in advance (Cancellation fees may vary)

1. Access "My Page" or "My Reservations" Click to Log-in

2. Complete

Q: What happens if I need to make a cancellation due to inclement weather, equipment failure or other unforeseen circumstances?
Q: What happens if I have to cancel due to an unforeseen injury or medical reason?

 

PROCESSING FLOW - CANCELLATION TO REFUND

Cancellation Request Accepted	Refund Amount Confirmation	Refund
An e-mail will be sent to you upon completion of the procedure from "My Page" or "My Reservations".	The refund amount, details and procedure status will be updated on My Page / My Reservation(s) approximately one week after cancellation request is accepted. * Extra time will be required for cancellations (refund requests) that include the submission of medical certificates to the airline and negotiation of cancellation fee waivers	Refunds will be made to the designated bank account of the customer. For credit card payments, refunds will be processed to the credit card used at time of payment. Payments made via PayPay will be refunded to the PayPay account.

In the event of cancellation due to flight suspension or other reasons by the airline, you will be notified via your registered e-mail address if the refund amount is changed from the details on your statement.
The refund will be the amount of the payment after deducting the cancellation fee and the non-refundable fees* incurred at time of booking/payment. The full refund process may require approximately two (2) calendar months to be completed. Bank transfer fees for refunds shall be borne by the recipient.
* Administration fee, skyticket handling fee, shareholder discount purchase price, telephone reservation fee

REFUND INFORMATION

Detailed information on Refund Procedures.

 

AIRLINE RESERVATION CENTERS

Japan Airlines (JAL)	0570-025-071* * For calls on day before departure outside the operating hours of skyticket For other time frames besides the above, please contact skyticket Call Center at +81-3-5224-8841.
All Nippon Airways (ANA)	0570-029-222
Skymark Airllines (SKY)	0570-039-283 0570-055-283 (Last-minute bookings only)
Air Do (ADO)	03-6741-1122 (Tokyo) 011-707-1122 (Sapporo)
Solaseed Air (SNA)	0570-037-283
Star Flyer (SFJ)	0570-073-200
Fuji Dream Airlines (FDA)	0570-550-489
Peach Aviation (APJ)	0570-001-292
Jetstar Japan (JJP)	0570-550-538
Spring Airlines Japan (SJO)	0570-666-118
Oriental Air Bridge (ORC)	0570-064-380
Amakusa Airlines (AMX)	0969-34-1515
IBEX Airlines (IBX)	0570-057-489

 

All domestic air tickets are issued automatically upon receipt of payment and the designated cancellation fees apply after payment is completed (Cancellation fees vary depending on the airline and ticket type booked) Administration fees, skyticket handling fees, shareholders' discount purchase fees and telephone reservation fees incurred at time of booking/payment are non-refundable Cancellations are subject to a cancellation processing fee of JPY2,800 per ticket Bank transfer fees for refunds shall be borne by the recipient Refunds cannot be processed for cancellations made after 7 days from the scheduled departure date

 

CANCELLATION FEE WAIVER POLICY

Cancellation fees pre-determined by the airlines may be waived in the event of flight cancellations, delays and flight suspensions due to inclement weather, aircraft malfunctions or in the event of cancellation due to an unexpected medical conditions.
Note: Administration fees, skyticket handling fees and telephone reservation fees are non-refundable

• The usual cancellation fee will apply if a flight is cancelled after it has been rescheduled
  (Excluding cases where the replacement flight is also canceled)
• Boarding will be denied if the original booking is cancelled after a flight transfer has been made

 

AIRLINES CANCELLATION POLICY

Cancellation fees differ depending on the airline.
Please access the websites of the airlines to check the applicable cancellation fees for flight cancellations.

JAPAN AIRLINES (JAL, JAC, JTA, RAC)	ALL NIPPON AIRWAYS (ANA)	SKYMARK AIRLINES (SKY)
AIRDO (ADO)	SOLASEED AIR (SNA)	STAR FLYER (SFJ)
FUJI DREAM AIRLINES (FDA)	ORIENTAL AIR BRIDGE (ORC)	AMAKUSA AIRLINES (AMX)
IBEX AIRLINES (IBX)	PEACH AVIATION (APJ)	JETSTAR JAPAN (JJP)
SPRING AIRLINES JAPAN (SJO)