A: Please complete the usual cancellation procedures within 7 days from the scheduled departure date of the flight.
In the event of a flight cancellation or delay due to inclement weather, aircraft failure, or any other reasons beyond the control of the airline, the cancellation fee predetermined by the airline will be waived (Administrative fees, handling fees and telephone reservation fees are not non-refundable). Please rest assured that the cancellation fee will be processed at the discretion of the airline if any of the above applies, regardless of whether or not the passengers report it at the time of cancellation. An e-mail will be sent within 7 days after the cancellation process is completed to notify you of the refund amount.