A: Changes cannot be accepted for reasons such as the medical conditions of the individual traveler and/or the accompanying traveler.
If the traveler or accompanying traveler is unable to fly due to medical reasons, the cancellation fee predetermined by the airlines may be waived upon the submission of a medical certificate (Administrative fees, handling fees and telephone reservation fees are non-refundable).
Please inform us of this in the remarks column when you complete the procedures on "My Page" or "My Reservation(s)" page. A separate e-mail with the necessary application documents and submission instructions will be sent to you after we have received your cancellation request.