Due to the current Coronavirus pandemic, requests for refunds are overwhelming and we are responding sequentially.
Refunds will be processed by skyticket as soon as the refund process is completed and the airline has confirmed the refund to us.
The refunds may not be issued in the order in which they are requested depending on the airlines.
Considering the large number of refund requests received by airlines from around the world, many airlines are taking a longer time to process the refunds.
The list below provides information on the progress of the major airlines experiencing delays in the clearing process.
* Not all information are included in this page
* All information provided herein are based on information provided by the airlines
* Responses of airlines are constantly changing and information provided are subject to change without notice
* Other airlines that are not on the list may also have delays in processing refund requests depending on the method of requesting the refund
Since the unprecedented outbreak of the novel coronavirus (COVID-19) pandemic worldwide, most airlines have been delaying the process for refunds. The Japan Association of Travel Agents (JATA) has sent a letter to the Chairman of the Board of Airline Representatives in Japan to request for accelerated refunds for international air tickets.
Kindly refer to the link below for a better understanding of the current predicament surrounding the travel industry.
[Request Letter]
REQUEST FOR ACCELERATED REFUNDS FOR INTERNATIONAL AIR TICKETS (Letter in Japanese only)
https://www.jata-net.or.jp/virus/pdf/200403_airlntcktrefndrlystg.pdf
Information as at January 15th, 2021
| AIRLINES (Airline Codes) |
| Progress of Refund Procedures |
| Thai Airways (TG) |
| Suspension of refund process pending corporate reorganization proceedings through the Central Bankruptcy Court of Thailand |
| Virgin Australia Airlines (VA) |
| Suspension of refund process as announcement that voluntary administration proceedings have been initiated |
| Thai Lion Air (SL) |
| Suspension of refund process due to the temporary suspension of all flights arriving in and departing from Japan from May |
| Eastar Jet (ZE) |
| Suspension of refund process due to cancellation of most international and domestic flights |
| VietJet Air (VJ) / Spring Airlines Japan (9C/IJ) |
| Special refund requests are made in accordance with the instructions of the airline with expectations that the refund process taking a longer period of time for completion |
| Vietnam Airlines (VN) / Philippine Airlines (PR) / Aeroflot Russia (SU) / Garuda Indonesia (GA) / Malaysia Airlines (MH) / Alitalia (AZ) / Ethiopian Airlines (ET) / KLM Royal Dutch Airlines (KL) |
| Refund process is gradually progressing with expectations that the refund process taking a long time for completion |
| China Southern Airlines (CZ) / Brussels Airlines (SN) / Fiji Airways (FJ) / Aircalin a.k.a. Air Calédonie International (SB) / Swiss International Air Lines (LX) / Iberia Airlines (IB) / Air Tahiti (VT) / Croatia Airlines (OU) / Air India (AI) / SriLankan Airlines (UL) / Uzbekistan Airways (HY) / Oman Air (WY) / Cebu Pacific (5J) / British Airways (BA) / EL AL Israel Airlines (LY) / Royal Air Maroc (AT) / Icelandair (FI) / Scoot (TR) |
| Refund procedures have been suspended |
| AirAsia Group (AK/XJ/FD/Z2/D7/QZ/DJ) |
| Suspension of group-wide refund process as AirAsia Japan has withdrawn Japan, AirAsia X announced debt restructuring negotiations with creditors |