Due to the current Coronavirus pandemic, requests for refunds are overwhelming and we are responding sequentially.
Refunds will be processed by skyticket as soon as the refund process is completed and the airline has confirmed the refund to us.
The refunds may not be issued in the order in which they are requested depending on the airlines.
Considering the large number of refund requests received by airlines from around the world, many airlines are taking a longer time to process the refunds.
The list below provides information on the progress of the major airlines experiencing delays in the clearing process.
* Not all information are included in this page
* All information provided herein are based on information provided by the airlines
* Responses of airlines are constantly changing and information provided are subject to change without notice
* Other airlines that are not on the list may also have delays in processing refund requests depending on the method of requesting the refund
Since the unprecedented outbreak of the novel coronavirus (COVID-19) pandemic worldwide, most airlines have been delaying the process for refunds. The Japan Association of Travel Agents (JATA) has sent a letter to the Chairman of the Board of Airline Representatives in Japan to request for accelerated refunds for international air tickets.
Kindly refer to the link below for a better understanding of the current predicament surrounding the travel industry.
[Request Letter]
REQUEST FOR ACCELERATED REFUNDS FOR INTERNATIONAL AIR TICKETS (Letter in Japanese only)
https://www.jata-net.or.jp/virus/pdf/200403_airlntcktrefndrlystg.pdf
Information as at November 01, 2020
| AIRLINES (Airline Codes) |
| Progress of Refund Procedures |
| Thai Airways (TG) |
| Suspension of refund process pending corporate reorganization proceedings through the Central Bankruptcy Court of Thailand |
| Virgin Australia Airlines (VA) |
| Suspension of refund process as announcement that voluntary administration proceedings have been initiated |
| Thai Lion Air (SL) |
| Suspension of refund process due to the temporary suspension of all flights arriving in and departing from Japan from May |
| Aeroméxico (AM) |
| Suspension of refund process after filing a Chapter 11 petition in the United States under Japan's Civil Rehabilitation Act |
| Eastar Jet (ZE) |
| Suspension of refund process due to cancellation of most international and domestic flights |
| AirAsia Group (AK/XJ/FD/Z2/D7/QZ/DJ) |
| Suspension of group-wide refund process as AirAsia Japan pulls out of Japan, AirAsia X announces it will negotiate a debt restructuring with its creditors |
| VietJet Air (VJ) |
| Special refund requests are made in accordance with the instructions of the airline with expectations that the refund process taking a longer period of time for completion |
| Tigerair Taiwan (IT) |
| Special refund requests are made in accordance with the instructions of the airline with expectations that the refund process taking a longer period of time for completion |
| Spring Airlines Japan (9C/IJ) |
| Special refund requests are made in accordance with the instructions of the airline with expectations that the refund process taking a longer period of time for completion |
| Vietnam Airlines (VN) |
| The refund process is gradually progressing with expectations that the refund process taking a long time for completion |
| Philippine Airlines (PR) |
| The refund process is gradually progressing with expectations that the refund process taking a long time for completion |
| Aeroflot Russia (SU) |
| The refund process is gradually progressing with expectations that the refund process taking a long time for completion |
| Garuda Indonesia (GA) |
| The refund process is gradually progressing with expectations that the refund process taking a long time for completion |
| Malaysia Airlines (MH) |
| The refund process is gradually progressing with expectations that the refund process taking a long time for completion |
| Alitalia (AZ) |
| The refund process is gradually progressing with expectations that the refund process taking a long time for completion |
| Ethiopian Airlines (ET) |
| The refund process is gradually progressing with expectations that the refund process taking a long time for completion |
| KLM Royal Dutch Airlines (KL) |
| The refund process is gradually progressing with expectations that the refund process taking a long time for completion |
| China Eastern Airlines (MU) |
| Refunds are estimated to be processed by the end of this year |
| China Southern Airlines (CZ) |
| Refunds are estimated to be processed by the end of this year |
| Brussels Airlines (SN) |
| Refund procedures have been suspended |
| Fiji Airways (FJ) |
| Refund procedures have been suspended |
| Aircalin a.k.a. Air Calédonie International (SB) |
| Refund procedures have been suspended |
| Swiss International Air Lines (LX) |
| Refund procedures have been suspended |
| Iberia Airlines (IB) |
| Refund procedures have been suspended |
| Air Tahiti (VT) |
| Refund procedures have been suspended |
| Croatia Airlines (OU) |
| Refund procedures have been suspended |
| Air India (AI) |
| Refund procedures have been suspended |
| SriLankan Airlines (UL) |
| Refund procedures have been suspended |
| Oman Air (WY) |
| Refund procedures have been suspended |